veena rajee
Crafted Projects
Miss Malaysia Indian Global 2013/2014 (2nd Runner Up)
https://www.thestar.com.my/News/Community/2013/10/23/Sangheetaas-brilliant-reply-wins-her-title-Round-trip-to-Europe-awaits-new-Miss-Malaysian-Indian-Glo/Miss World Malaysia 2015 (Finalists)
https://en.wikipedia.org/wiki/Miss_World_Malaysia_2015FEMNINE
https://femnineofficial.com/Experience
Customer Relations Specialist
As a front liner for Maxis (telco provider) the major tasks includes handling of incoming calls from account holders, responding to various inquiries, resolving problems and correcting account errors. Some tasks/enquiries required consultative techniques to provide leads for telesales personnel.
Service Banker
Service Banker - assisting in corresponding and resolving complex issues for various banking services eg:mortgage, personal loans, savings and current accounts, credit cards. Acting as a 2nd point of contact with clients if issues not resolved by front line customer service. The tasks includes offering solutions to clients for payment related services, coordinating and liaising with internal departments, managing client expectations and ensuring highest customer satisfaction is met during all points of contact. During my role as Standard Chartered, I had the opportunity to understand and gain insights into the Banking Industry which also enhanced my communication, analytical and problem solving skills
Senior Service Specialist
Servicing premium clients and dealing with phone/email enquiries. Tasks includes relationship management, client retention to ensure clients remain loyal to the brand and first level complaint management, working under high pressure environment . During my role as a Senior Service Specialist, I was recognised as a consistent top performer throughout and achieved several accolades.
Luxury Travel Consultant
-Curating bespoke travel itinerary with consultation for High Value Customers
-Specialised in luxury travel arrangements with extensive visits to luxury properties, private yachts, cruises and hotels
-Attending private networking events to enhance business engagements and cultivate strong business partnerships with suppliers
-Global Award Winner (Pacesetter) for American Express Travel and Lifestyle (2016/2017)
UHNW Relationship Manager
-Oversee the entire American Express relationship with UHNWI clients (Centurion)
-Appropriately leverage internal expertise to coordinate the handling of complex inquiries, ensuring timely completion to the satisfaction of the client
-Understand the profile, preferences, and history (travel, lifestyle and account management) of each client in my portfolio
-Proactively maintain regular contact with clients through all available communication channels and Face to Face (FTF) meetings and networking events
-Maintain awareness of relevant customer trends and luxury industry development by networking with suppliers and business partners
-Analyse key metrics to identify and prioritise opportunities for customer engagement within the luxury travel and lifestyle segment
-Leverage and research using a variety of internal and external resources to gain deeper understanding of my clients and develop opportunities to deliver outstanding , proactive service
-Make recommendations for improvements to internal processes to ensure maximum quality and efficiency
-Act as liaison between senior management and client to ensure minimal impact to the business by managing all complaints first hand with resolution
-Creative thinking and solutions tailored to each clients needs and enquiries
-EXSA Award Winner 2019 (Excellent Service Award Banking)
-Consecutive Top Performer for year 2018/2019, delivering exceptional results in the interest of business and clients
-Featured in Business Times Article, 2019 for Best Relationship Manager, Centurion - Amex
Founder & Director
Founder, Director and Creative Director for contemporary women's fashion apparel, based in Singapore.
-responsible for curating designs from the scratch and overseeing the entire creative process including productions, campaign photoshoot, creative direction, content writing and planning
-building of internal process and structure, warehousing management, automation and all relevant e-commerce integration
-overseeing day to day operations with fullfilment team and digital ad marketing agency
Education
Diploma in Accounting
A specialised business program in business accounting, technical skills related to business principles and major practices in handling and preparing account and financial reports along with principles of taxation, auditing and cost management accounting. Graduated in 2010 with Dean List certification.
Fashion Design Certificate
Fashion Design Certificate - Short Course, Fashion/Apparel Design
A short course aimed to provide the fundamentals of fashion design and basic industry insights in the world of fashion
O levels
Acquired O'Levels in the field of study for Liberal Arts and Sciences/Liberal Studies. Graduated with Grade-A.
