r my responsibilities were to:
 Offering assistance to customers to ensure they find the right product/service.
•Communicating with customers by email, phone, and face-to-face.
•Investigating and solving customer problems.
•Refer customers to senior staff when necessary.
•Provide customers with refunds.
•Creating a new feedback procedure for clients or improving upon the existing model.
•Learning about the company’s products/services and remaining up to date with any changes.
•Meeting with management to discuss possible improvements to the company’s customer service.
I have gained knowledge/experience as :
• Cash handling and mathematics,
• Customer service( > Deal with general client queries and instructions, Arange with clients for
necessary information or undersigning of documentation, Manage client files, hard copy and
electronic, Manage all aspects of client relationships with regards to corporate services, Billing
clients for services rendered, Follow up with clients for outstanding payments), Computer
knowledge, Organization, Problem-solving, Written and verbal communication, Processing
transactions, Attention to detail, Team player,
• Maintain databases and client data(> Scan & upload all relevant Client documentation,> Update
old Client information,> Ensure databases are maintained and escalate data quality issues,> Ensure
document safekeeping,> Filing),