▪ Resolve customer complaints and handle general inquiries from customers at any moment.
▪ Maintain all activities of records management (i.e. administration, control, integrity check, audit, receipt, storage, and retrieval)
▪ Responsible for coordination with concerned departments regarding checking and updating documentation
▪ Implemented an onboarding process designed to maximize referrals and insure the highest level of customer service was received by each client.
▪ Handle customers' complaints in a respectful and polite manner.
▪ Searching for more customers to join the company online and offline.