Stephen Gatoto
United Kingdom Gallery
Experience
ICT Support Officer
Duties and Responsibilities
• Allocation and Maintenance of IT Equipment.
• Installation of operating systems, MS office and antiviruses plus their activations
• Diagnose Hardware and Software Issues.
• Review and Resolve IT Helpdesk Requests.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users.
• Repairing and replacing ICT equipment whenever necessary.
• Network installations.
• Possibly training users on new systems like ERP’s plus support.
• Carrying out computer and ICT equipment maintenance services
ict Internship
Duties and Responsibilities
• Installation, testing and configuration of computer applications on the newly purchased laptops.
• Creating new user accounts for new staff members and interns.
• Setting up printer settings to users.
• User support for Dynamic Navision system
• Assisting users with resolving some IT related issues.
• Data entry into the new system clients.
• Assisting clients with login issues.
• Tonner replacement on printers.
• Observing and taking part in printer servicing and replacement of worn out elements like drums, developer and rollers.
• Support of the new Management system.
• Assisting clients to renew their license for those with difficulties.
• Monitoring the working of certain designated computers.
• Network problem dragonizing and repairing of damages network equipment’s.
• Monitoring the working of servers and notifying the relevant persons using the whatsup Gold.
• Providing support IT support to new applications within the organization
