Sorin Gavrila
United Kingdom Services
Experience
Volunteer
Assistant for disabled person
Virtual customer care assistant
customer assistance by mail and chat
updating company database and customer profiles
monitoring customer satisfaction and developing modalities to improve it
assisting to creation of methods to provide an excellent customer care to unsatisfied and problematic customers
betting guidance and recommandations based on each customer's budget
credit winnings
Assistant for disabled person
Press officer
writing official press releases in Italian and translating them into English for various teams in the World Superbike Championship
sending press releases to both Italian and international mailing list including newspapers, motorcycle magazines, websites and sports tv
updating team websites with press releases, news and photos
teams TRIUMPH BE1 RACING, PATA APRILIA, TROFEO PARKINGO SERIES, AZIONE CORSE
Receptionist
customers check-in and checkout
invoicing
database management
handling phone calls
Education
Foreign languages degree
English, Spanish and French at Italian university applied to marketing and tourism
High school diploma
foreign languages English, French and German at Italian high school
no title
foreign languages English and French
