Roselyne Maina
United States Experience
Data Quality Analyst
1. Responsible for developing procedures and strategies that support, create, maintain and manage data quality processes & guidelines.
2. Investigates, analyzes and resolves data quality issues, incidents and problems, and assesses and monitors the conformance of the enterprise to behavior, procedures and guidelines that enhance and maintain data quality.
3. Responsible for developing an ongoing work program to ensure quality control.
4. Manage and oversee the development and operations of the data quality management system and coordinate the management of internal and external audit processes including maintaining global data quality standards.
5. Integrate the various internal processes within the bank and provide a process approach for project execution.
6. Enable the bank to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance.
ICT Service Desk Analyst
1. First point of contact for incoming service desk requests and support calls and be able to instinctively and effectively work through these cases from the point where they are lodged to final resolution.
2. Dealing with priority incidents that may arise during the course of duty. Sending out communication to stakeholders and senior management. Monitoring progress of resolution and send updates where necessary.
3. Ensure prompt communication is sent out regarding any occurrence of incidents and timelines of when the incidents will be restored, planned upgrades/maintenance, system downtime and uptime and any other internal link issues.
4. Contributing to project implementations, carrying out monitoring to identify possible incidents and providing specialist advise to team members throughout the IT department.
