freelancer
Email Verified Nora Damian
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Member since August 11, 2022
Profile health 80%

Hard Working

I’m a persevering person and I am very conscientious. I like to work in team and I’m able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills, also I am always excited to learn and undertake new challenges.

At the moment I’m working for a software company and I have experience with providing 1st/2nd level support to users and basic knowledge about SQL databases. I diagnose and troubleshoot end-user computing issues, including analyzing the problem, identifying appropriate resources, testing proposed solutions, and following up to ensure the problem has been resolved.

I am a motivated person who learns very quickly, and in 5 months I managed to learn a lot in this field. I would like to have the opportunity to learn even more and to go further in this industry.

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Experience

Customer Support

  •  Comdata Global
  •  Mar 2022 - Present

-Respond to customer queries in a timely and accurate way, via phone, email or chat
-Performing research and troubleshooting for challenging new/unknown issues
-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
-Update our internal databases with information about technical issues and useful discussions with customers
-Follow up with customers to ensure their technical issues are resolved
-Provide expertise on applications once they are moved from testing to production
-Timely and accurate reporting on status for assigned tasks
-Strong ability to ask relevant questions to identify customer needs/concerns
-Effective listening skills with high level of empathy
-Skilled in PC and Internet navigation including multi-tasking with multiple windows applications