Experience
Customer Support
-Respond to customer queries in a timely and accurate way, via phone, email or chat
-Performing research and troubleshooting for challenging new/unknown issues
-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
-Update our internal databases with information about technical issues and useful discussions with customers
-Follow up with customers to ensure their technical issues are resolved
-Provide expertise on applications once they are moved from testing to production
-Timely and accurate reporting on status for assigned tasks
-Strong ability to ask relevant questions to identify customer needs/concerns
-Effective listening skills with high level of empathy
-Skilled in PC and Internet navigation including multi-tasking with multiple windows applications