As a customer service agent, I served as a liaison between the company and customers. I addressed inquiries, resolved issues, and ensured customer satisfaction. I handled various channels, listened to customers, and provided accurate information. I investigated complaints, empathized with customers, and found solutions. I processed orders, tracked shipments, and assisted with returns. I offered technical support and escalated complex issues. I maintained customer records and upheld policies. Continuous improvement was important, with training and staying updated. My success relied on communication, problem-solving, and empathy. Being professional and attentive, I provided exceptional service to customers.