Mohamed Mohy
United Emirates Experience
Technical Support Engineer
Provide remote & call support for Huawei Applications to Huawei Telecom customers in Africa and Middle-East region
Support Technical Huawei Products
Troubleshoot and handle customer requests according to Huawei Technical Assistance Center workflow and regulations
Maintain , administrate , generate reports and provide emergency support
Integration Support Senior Administrator
Provide maintenance support for Technical Integration System TIBCO,
Coordination with LINUX, Networking, DBA, and Security teams to fulfil pre-requisites for server builds and ongoing infrastructure maintenance to ensure stability of middleware applications
Develop scripts to perform various clean-ups and automated operations on TIBCO
Support system upgrades, testing and capacity planning,
Configuring & troubleshooting various integration problems for integration components ex:BW , admin
Support third party systems to setup authentication with TIBCO
Handling daily deployments on TIBCO system through Jenkins
