May Ann LucelleParreno
United States Gallery
Experience
Happy Ambassador
BarkBox is the largest dog subscription company in the US that offers box subscriptions, dog toys, dental kits, and all sorts of pet products.
Job description:
- Assists general to product-specific inquiries
- Recovers dissatisfied or unhappy customer experience about complaints on shipping, billing, and product feedback
- Offers to win back and retain customers
- Offers consultation on products, offers, and plans.
- Takes care of Amazon inquiries, product offers, and special offers
- Contributes towards BARK growth by consistently maintaining a high productivity rate, quality, and personalized connection, and high customer satisfaction score
- Assists fellow co-workers with orders, win back recommendations, customer handling, and product knowledge
Virtual Assistant
I work for a client in the Health Care field which offers caregivers to those who need care.
Job description:
- Pools potential new employees
- Conducts initial interview, background check, and final interview
- Onboards new employees via Orientation
- Plans the employee schedule that meets the client's demands and the employees' preferred schedule
- Projection on daily staffing and working out a plan on possible call-offs or tardiness
- Provides feedback to improve the staff's performance
- Complaints handling and being the middle man for to handle the client and employee feedback
Senior Case Manager
Telstra is the largest Telecommunication company in Australia. My role working for Telstra is critical to the company's growth and maintaining good customer relations.
- Handles overall complaints and complex issues escalated from consultants, team leaders, and
managers.
media, fraud, POS disputes, and Compensation demands
- Conducts roadshows, calibration, refreshers, and training across different department
- Analyzes Ombudsman-escalated issues. Deep dive and do a root-cause analysis on each escalation.
- Provides real-time assistance to consultants needing help
- Supports cluster/teams in handling calls, proper communication with their customers, sales opportunities, and resolving complaints
- Collates data to my team members by sending weekly insights and analysis, providing recommendations on how to improve their performance
- Provides coaching feedback to develop growth and success
Education
Bachelor of Arts in Mass Communication
I am a graduate of the Bachelor of Arts in Mass Communication and I have proficient English skills both written and oral. I have been educated to know how the media works, to write news reports, and to communicate with the people via Broadcasting. I also use my education to write business emails, communicate with clients and customers, and advertising.
