Mariam Basta
United Emirates Experience
Customer service
Listen to customers’ concerns, issues, and questions
Resolve customers’ concerns and answer customers’ questions to your best ability
Maintain a positive attitude and calmly respond to customers’ complaints
Open new customer accounts
Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
Recommend possible products to meet the customers’ needs
Refer issues and questions to managers if necessary
Prepare product and customer reports by gathering data collected during customer interactions
Teaching Assistant
Working with the lead teacher to monitor the class schedule.
Assisting teachers with lesson preparation by getting materials ready and setting up equipment.
Revising lesson material with students individually or in small groups.
Ensuring the classroom environment is safe and clean.
Overseeing students during non-classroom times including in-between classes, during lunch, and on-field excursions.
Collaborating with lead teachers to recognize issues students are facing and recommend solutions.
Documenting student progress and communicating with parents to keep them informed.
Helping lead teachers to create lesson plans.
Complying with state, school, and class rules and regulations.
Attending all training classes, parent conferences, and faculty meetings.
Financial Crime Risk investigator
Performing customer due diligence, advanced due diligence, and risk classification processes,
Making risk classifications of customers,
To show maximum performance for the company to act in accordance with laws and regulations,
Making identify verification for customers who perform transactions outside the specified rules and scenarios,
Examining different SAR reports from branches and taking necessary precautions,
Reporting worried and suspicious activities to MLRO,
Regular scanning of customer names in lists,
Making changes and improvements in the company's financial crime criteria from time to time.
