Project Management
Data collection ,Analyzing and filtering information to create the Company's Journey Map and CX Strategies to benefit the Business Creating the Customer Experience audit system and call center structure, annual plan and implementation
Creating Manuals and SOPs for L&D on CX
Assisting and resolving clients feedbacks and complains via phone, messages and emails , 30.000 Active Customers
Support to Operations
NAF LLC
03/2021 - 2022, UAE Achievements/Tasks
Project Management collaboration and support to internal startups.
Standards and Procedures optimization.
Creation and implementation of Process Management auditing tools, check lists and guidelines for 14 Branches, 340 Employees. Management of Housekeeping and Maintenance Department.
Team Leader and Community Engagement activity Manager. Creation of the CEA annual calendar, content and execution.
Contact : Mohamed Khammas - 0506299992 - CEO AAHG
Consumer Behavior Analyst & wellness consultant
G&K
10/2018 - 2022, Achievements/Tasks
Consumer behavior analysis and research
Data collection
Creation of sale strategies for specific products and execute them Creation and execution of programs in occupational health