Kathleen Dolar
United Emirates Experience
Business Consultant / Client Relations Officer
>Responsible for helping companies maintain and improve operations by providing professional expertise to current procedures
>Involved in assisting Companies and Investors in setting up and expanding in the region.
>Scope of service includes Company Formation, Visas and Licensing, Registrations and Amendments
>Involved in various consultancy to the clients and refined my knowledge and
expertise and focused on providing consultancies services relating to incorporation solutions.
>Specialization in finding business in friendly solutions for clients in ambiguous legal environments.
>Meet with clients to perform assessments
>Working with all authorities in UAE, namely: DMCC, Ajman Free Zone, SAIF Zone,
HAFZA, Dubai South, Dubai Development Authority, DHCCA, UAQ, IFZA, etc. Arranging the company documents attestation and legalization with the
Ministry of Foreign Affairs, Consulates, Embassies, Dubai Court, Ministry Justice, Dubai Chamber and etc.
>Assisting clients for Tax Residency Certificates thru Federal Tax Authority for both individual and Corporate
>Arranging third-party approvals NOCs and other Certification
Providing recruitment services, shortlisting cvs, scheduling interviews with the applicants and clients up to onboarding newly hired employee and proceeding with visa application
>Assisting clients to open a bank account in UAE, coordinating and arranging documentation requirements as per the bank.
Human Resource/ Admin Coordinator
>Involved with PRO services such as processing residence visas
>Coordination - Manage the attendance of the staff for preparation of payroll by month end
>Coordinating with the Suppliers for office supplies, office maintenance, etc.
>Process Renewal of licenses of the company, health insurances, car registrations and vehicle insurances
>Maintain executive's agenda and assist in planning appointments, meetings and keep minutes. Finance works - Petty cash in charge ,invoicing and payment follow ups.
>Logistics - Coordination with shipping companies for required shipments.
>Coordination with Authorities for the full and smooth operation such as but not limited to Dubai Chamber, Dubai Trade, Dubai Customs, DMCC, Ejari or Tenancy Contract, Concordia etc.
>Personal Assistant of the Director
>Invite students or Parents and School Universities for school fairs. Conducting presentation and counselling session for studying outside the country / Open house session with the counsellors from Universities abroad
>Recruiting applicants, conduct interview. Update Calendars and schedule meetings
>Keep updated records of office expenses and costs
Human Resource Officer
>Interview applicants about their experience,education and skills
>Conduct an employment orientation with the newly hired employees
>Involved with PRO services - I processed employees visa, insurance, EID, renewal etc.
>Renew company licenses, Lease agreement or Tenancy Contract
>Renew, update and keep up all workers and their dependents’ visas and work contracts on time to guarantee that organization’s records are up to date in the labour and Immigration departments.
>Coordination - send reminders and notification to employees for all updates related to company policy.
>Makes sure all business and trade Licenses are updated, follow-up official approvals and permits, to prevent unnecessary violations.
>Acquire visas from different Embassies in UAE for staff members for business related travels- Knowledgeable enough on the process of getting residency permits etc.
Billing and Technical Support / Collections Support
>Managing large amount of calls in a timely manner
>Identify customer needs, clarify information, research every issue, provide solutions or alternatives.
>Seize to upsell products and services with AT&T Telecommunication (US based Account) >Customer focus and adaptability to different personality types
>Ability to multi-task, set priority and manage time effectively.
>Monitor and report on revenue and cash flow
>Taking ownership of customers issues and following problems through to resolution >Coordination - send reminders and notification to employees for all updates related to company policy.
>Analyse statistics and compile accurate reports
>Working knowledge of customer service software, databases and tools
>Strong client facing and communication skills
>Provide 100% customer satisfaction
