MJ Goolsby
United States Experience
Virtual Assistant/Account Manager/Matchmaker/Matchmaker
Currently work here. Help clients find their match on dating sites and apps.
Senior Process Executive
Assisting customers regarding refund requests, billing and technical issues going on with their online TV subscription.
Also provide technical support before consulting to Tier 2 and engineers.
Customer Relations Specialist
Helped clients/customers regarding their domain, domain name by answering any questions regarding their website, billing and basic technical troubleshooting.
Customer Relations Specialist
Handle vehicle complaints from simple to complex cases.
Handle inquiries about vehicle specifications.
Assist in locating a Certified GM Dealership and schedule appointments.
Communications Coach
Handle evaluation and coaching of CSR phones and non-phones advisors in terms of communication.
Create action plans and analyze data and results.
Facilitate calibrations and activities related to communications and operations.
Handle customer and dealer related vehicle concerns.
Education
Bachelor of Arts in Communication Research
Where my love for research, sports and journalism started.
