freelancer
Email Verified MJ Goolsby
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Member since September 16, 2021
Profile health 80%

Don't let the world be the center of your universe

  • $20.00 - $100.00 / hr
  • //highpaying.net/wp-content/uploads/2019/03/img-02-2.pngUnited States
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Dedicated, work-driven and eager to learn and gain experiences for development.

I have a background in research, communication, basic social media management, administrative tasks, customer support and basic tech support.

I enjoy the work-life balance and the value and flexibility of working remotely.

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Experience

Virtual Assistant/Account Manager/Matchmaker/Matchmaker

  •  VIDA
  •  Dec 2020 - Present

Currently work here. Help clients find their match on dating sites and apps.

Senior Process Executive

  •  Cognizant
  •  Nov 2019 - Dec 2020

Assisting customers regarding refund requests, billing and technical issues going on with their online TV subscription.
Also provide technical support before consulting to Tier 2 and engineers.

Customer Relations Specialist

  •  Inspiro
  •  Jun 2019 - Oct 2019

Helped clients/customers regarding their domain, domain name by answering any questions regarding their website, billing and basic technical troubleshooting.

Customer Relations Specialist

  •  Concentrix
  •  Jun 2017 - May 2019

Handle vehicle complaints from simple to complex cases.
Handle inquiries about vehicle specifications.
Assist in locating a Certified GM Dealership and schedule appointments.

Communications Coach

  •  General Motors
  •  Mar 2018 - Jan 2019

Handle evaluation and coaching of CSR phones and non-phones advisors in terms of communication.
Create action plans and analyze data and results.
Facilitate calibrations and activities related to communications and operations.
Handle customer and dealer related vehicle concerns.

Education

Bachelor of Arts in Communication Research

  •  Polytechnic University of the Philippines
  •   - Jun 2013

Where my love for research, sports and journalism started.