Jeffrey Abarquez
United Emirates Gallery
Experience
Technical Support Coorindator
Knowledgeable in CRM or Customer Relation Management by preparing and monitoring RFQ, RFP, Sales or Job
Orders, Service Contract Agreement and extracting Excel report.
Ensuring that agreement reaches higher management aims to confirm everyone's agreement. Because of this, we got 85% of the contract because they gave us confidence that we have the ability to provide quality service and quick action. As a result, as part of the team, we achieved sales growth in the 1st quarter of the year.
Keeping the files and data of the Department to make sure that all files are saved in cloud storage and easy to obtain when an urgent comes.
Participating in Tender Project with Private and Government. Assuring that all the required documents are successfully submitted.
Arranging the quality of documents for customers such as government and private to meet their requirements and achieving customer satisfaction and gratification.
Assignment of delivery of equipment and installation is carried out by a trained engineer.
Distribution of presentable warranty certificate and PPM to the end-user as their guidelines.
Email communication and answering calls. Achieving customer satisfaction and retention of the quality of service.
Encoding projects and contracts in Oracle System to track all the records and execute from start to end.
Generating invoice reports in Excel sheets for the presentations to our weekly meeting with the Service Manager and Operations Manager that will help us to achieve our Sales Revenue each every quarter.
Acknowledging PO received from various customers by email. Providing the time-frame and ETA to make sure the customer satisfaction.
Carried out day-to-day duties accurately and efficiently. Handled high-volume telephone and email enquiries to minimize backlogs.
Successfully delivered on tasks within tight deadlines by escalating to the higher management.
Establishing work schedules, procedures & coordinate activities with other departments.
Administrative Assistant & Service Coordinator
On-call service support to the hospitals/clients.
Deliver service and support to end-users using and operating our dedicated Toll-Free No, calls are logged and screened based on priorities and urgency
Check entitlement of customer and determine the routing of the call depending on the request and contract obligations
Customer support & interaction to provide and process information in response to inquiries, concerns, and requests about products and services
Inform customers and clients about the status of a call and the planned follow up like PM, CV, SV, spare part
delivery, or other plans depending on the call type (Follow up and make scheduled call backs to customers where necessary)
Assign and dispatch field service engineers to service call, work order, courtesy visit or preventive maintenance
Coordinating in different departments (Logistics and Dispatch, Accounts and Warehouse Department) for the legal and follow-up of the ordered item.
Ensure proper follow up on each call by tracking and managing the progress of the customer call and escalate if customer service levels are in danger (Redirect problems to appropriate resource)
Interact over the phone/emails with customers and companies to manage a variety of pre-/post-sales service contracts both the Private and Government Agencies
Precise documents and collaboration of the team result in us of success in obtaining an ISO license certificate.
Education
Diploma in Information and Computer Technology
*Office Productivity Tools such as Graphic Design using Adobe Photoshop and Advanced Microsoft Office tools.
*English Language 101
*Object-Oriented Programming Language using Eclipse
*PLC
*Computer Network and Database
*Data Structures
*HTML creating web design
*IT Technical Support such as Operating System, Networking, Troubleshooting, Fundamentals of Information Technology
CS50's Introduction in Computer Science
*A broad and robust understanding of computer science and programming
*How to think algorithmically and solve programming problems efficiently
*Concepts like abstraction, algorithms, data structures, encapsulation, resource management, security, software engineering, and web development
*Familiarity in a number of languages, including C, Python, SQL, and JavaScript plus CSS and HTML
*How to engage with a vibrant community of like-minded learners from all levels of experience
*How to develop and present a final programming project to your peers
CS50's Web Programming with Python and JavaScript
HTML, CSS
Git
Python
Django
SQL, Models, and Migrations
JavaScript
User Interfaces
Testing, CI/CD
Scalability and Security
Google IT Support Certification
*Technical Support Fundamentals
*Computer Networking
*Operating System
*System Administration and IT Infrastructure Service
*IT Cyber Security
