Grace M
United States Gallery
Crafted Projects
Portfolios
Experience
Administrative Intern
Support different departments, review applications, and provide long-term solutions to recurring customer issues.
Demonstrated products to show potential customers benefits and advantages to boost purchases.
Built client relationships by responding to inquiries, identifying and assessing client needs, resolving problems, and following up with potential and existing clients.
Collected data onto spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Assessed and onboarded 1276 applicants into an E-learning platform.
Customer Experience Manager
Built and maintained a complete end-to-end customer journey incorporating customer interactions, experiences, and opinions.
Mapped the customer journey and analyzed customer behavior.
Oversaw and managed the development and customer service team tasks.
Drove customer retention. The average NPS score for customer satisfaction was 8.
Implemented 3 software into the organizational communication system; bulk emails and texts, live chat, and revamped website features and design.
Published weekly newsletters and blog posts. Here are some of my published pieces; Money personality, 6 Ways to Get Through a Rut, Persuasive Business Writing, Personal Branding
Marketing Executive Intern
Conducted analysis on brand awareness and digital trends
Developed efficient content strategies for website and social platforms
Published 7 blogs. Here are some of my published works; How to Pick a Profitable Blog Niche, 8 Digital Trends to Watch for 10 On-demand Remote Jobs, Quick Moving Online Products,
From Oct 20, 2022-Jan 17th, 2023, 94% of accounts were engaged, and 42% of accounts were reached on Client’s Instagram page
Social Media Marketer
Developed and executed social media campaigns that aligned with Impact Hub Nairobi's mission and goals.
Created engaging and original content for Impact Hub Nairobi's social media channels, including Facebook, Twitter, LinkedIn, and Instagram.
Monitor and analyze social media performance and engagement metrics, and make recommendations for improvements.
Managed Impact Hub Nairobi’s backend website with necessary updates and shared relevant content through the blog.
Collected media (photos and videos) from various events and managed Impact Hub Nairobi’s communication files.
Attended relevant meetings and events as a company representative from the personal initiative and as requested by the Communications Manager or other authorized representatives of Impact Hub Nairobi.
From April 1st, 2023-December 25th 2023, managed to gain new followers in the respective channels; Linkedin (329 new followers), Instagram (244 new followers), and Facebook (920 visits, 44 new page likes)
Education
Bachelor of Arts, International Relations
Bachelor of Arts in International Relations and Minor in Psychology
