Receive and respond to customer service inquiries on transaction details, statements and fees and
charges.
• Processing new client accounts, maintaining customer accounts, implementing changes to existing
accounts, and filing documents and other paperwork
• Assisting customers in making a decision about a product or service to buy.
• Inquiries on internet services.
• Handling cash transactions and cash balancing.
• Keeping accurate records of discussions or correspondence with customers.
• Promote travel packages and services.
• Change statement of account cycles.
• Identify customer needs.
• Refer customers to appropriate services and representatives.
• Undertaking general administrative duties like filing, photocopying and opening mail.