MAIN DUTIES

1. Sells, prospecting, Service representative to customers, accountable for maintaining
and expanding annual profitable sales to assigned
customers.

2. Maintaining customer relations and customer
satisfaction. Developing additional contacts at each account
to assure continuity and/or sales growth.

3 Identifying needs of customers and potential customers
regarding printed materials. Learning and understanding the
customer's needs.

4. Analyzing customer specifications in regard to
company price list and guidelines to establish quotations.
Completing quotes and invoices for jobs and potential jobs,
when applicable by working closely with Estimator and Planner.

5. Developing manufacturing plan and schedule for all
work sold according to accepted standard operating
procedures, workflows, and protocols.

6. Managing specifications and costs of work from
estimation through production plan and job validation to
change orders and final job costing, billing, and project
reconciliation.

7. Engaging in managing client digital assets and digital
communications associate with individual accounts.

8. Coordinating and leading all project-related
communications to client as well as internally to functional
manufacturing departments.

9. Obtaining customer job specifications in complete
detail and closing sales based upon estimates and selling
price guidelines provided.

10. Assisting the customer in planning jobs by offering
creative ideas on design, layout and binding. Servicing the
customer by solving problems, gathering and transmitting
information as needed and demanding the highest quality
product.

11. Advising customer of prices for Author's Alterations
and changes of specifications. obtaining approval or purchase
order to authorize plant to proceed with production and
obtaining customer authorization for overtime.

12 Obtaining accurate customer deadline dates and advises
production whenever copy of proofs will be delayed, or
when deadlines must be changed.

13. Assessing customer's plans regarding future print
projects, future budgets, and internal office automation or
in-house marketing plans, and updates supervisor of this
information.

14. Maintaining customer and prospective customer
information files for company database. Keeps accurate
records on all jobs and customer contacts, so both company
and customer are protected should questions arise later.

15. Tracking jobs through production and communicates
any problems and changes to plant personnel and
customers.

16. Inspecting proofs sent to customer. Sets up press
check with customer if needed. Rejecting low quality work
from the plant before customer sees it.

17. Attending scheduled sales meetings and participates in
training.

18.Performing other duties as requested i.e. typing and other secretarial duties.