Provided first-level technical support to end users on proprietary software and applications, including installation,
basic usage, and appropriate service level to warranty.
Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
Established patterns to reoccurring issues and provided input to development teams.
Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a
timely manner.
Assist team members and provide support and solutions to customer queries to meet company objectives.
Maintain updated knowledge of company products and services to better provide customer support and service
solutions.