Solid track record of delivering a positive customer experience to ensure fulfillment of client expectations. Proven success in supporting major business initiatives and implementing robust product plans to steer exceptional outcomes. Instrumental in collaborating with all levels of management by streamlining strategic activities, restructuring budgets, identifying business opportunities, and mitigating potential risks. Prudent in supervising and ensuring timely resolution of escalated client issues along with allocating appropriate resources across company. Well versed in directing cross-functional teams, driving new and sales expansion, and leveraging customer success best practices to ensure trust built and maintained.