Brett D.
United States Crafted Projects
Toyota Custom Infotainment
https://github.com/cdiagllc/InfotainmentExperience
WEBSITE ADMINISTRATOR
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Diagnosed and executed resolution for network and server issues.
• Analyzed website traffic and developed content to meet needs and interests of website visitors.
• Troubleshot issues with websites and fixed scripting and use issues.
GENERAL TECHNICIAN
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
• Completed customer orders and warranty services according to manufacturer specifications.
• Maintained accurate records of time and materials required to perform repairs and service.
SUPPORT TECHNICIAN
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer comments and questions via Live Chat during shifts.
