freelancer
Email Verified Stephen Gatoto
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Member since January 6, 2024
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www.linkedin.com/in/stephen-ng-ang-a-35a91620b

  • $4.00  / hr
  • //highpaying.net/wp-content/uploads/2019/03/img-04-2.pngUnited Kingdom
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My specialization is majorly based on ICT Support jobs but have also done data entry jobs by keying in data during system migration in to new systems,but my areas of expertise are as follows having done a diploma in computer technology.

  • ICT Technical support.
  •  Help desk Operator.
  • Network technical skills.
  • Repair and maintenance of computers and their peripherals.

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Experience

ICT Support Officer

  •  Cavaton infosolutions
  •  Feb 2019 - Nov 2022

Duties and Responsibilities
• Allocation and Maintenance of IT Equipment.
• Installation of operating systems, MS office and antiviruses plus their activations
• Diagnose Hardware and Software Issues.
• Review and Resolve IT Helpdesk Requests.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users.
• Repairing and replacing ICT equipment whenever necessary.
• Network installations.
• Possibly training users on new systems like ERP’s plus support.
• Carrying out computer and ICT equipment maintenance services

ict Internship

  •  Energy Regulatory Authority
  •  Oct 2018 - Dec 2018

Duties and Responsibilities
• Installation, testing and configuration of computer applications on the newly purchased laptops.
• Creating new user accounts for new staff members and interns.
• Setting up printer settings to users.
• User support for Dynamic Navision system
• Assisting users with resolving some IT related issues.
• Data entry into the new system clients.
• Assisting clients with login issues.
• Tonner replacement on printers.
• Observing and taking part in printer servicing and replacement of worn out elements like drums, developer and rollers.
• Support of the new Management system.
• Assisting clients to renew their license for those with difficulties.
• Monitoring the working of certain designated computers.
• Network problem dragonizing and repairing of damages network equipment’s.
• Monitoring the working of servers and notifying the relevant persons using the whatsup Gold.
• Providing support IT support to new applications within the organization

Education

Diploma in Computer technology

  •  The Technical University of Kenya
  •  Sep 2015 - Mar 2019

Certificate In computer Appliacations

  •  Jan 2015 - May 2015