C4Media, Inc. (HQ Toronto, Canada. Private. Established in 2007), is seeking a full-time remote Operations Assistant (contractor) to join our fully-remote & always-remote global fun & friendly sales team. Reporting to the Advertising Operations Manager, the Operations Assistant will be responsible for the day-to-day support of all aspects of online advertising delivery and client support. This involves general assistance in setting up online advertising campaigns on InfoQ.com, including creating HTML copy, creating reports, tracking advertising performance data, getting on Zoom calls with the internal sales team and following up with advertisers via email when needed.
Job Responsibilities:
- Campaign Set-up & Sales Support:
- Schedule/upload ads on our website, InfoQ.com, contact customers to request ad creative, test all ads.
- Set up live campaigns, create all campaign reports and proof of delivery.
- Edit or resize banners and cover images by using Photoshop or similar software.
- Assist with editing HTML copy for various email campaigns or reports.
- Assist with campaign setup and execution via internal and 3rd party platforms, such as Sendgrid.
- Campaign Optimization, Delivery & Client Support
- Assist in creating campaign lead reports generated for clients from both internal and external sources. Report these leads in the format and frequency that the client requests.
- Create proof of delivery documentation once a campaign goes live on InfoQ.com.
- Learn how to use the required platforms and tools needed to optimize and report ad campaigns.
- Other Assignments
- Create and manage KPIs, metrics and dashboards for tracking current and past campaigns.
- Manage various email lists.
- Maintain a detailed, organized, accurate and shared Google Drive for Ad Operations.
- Assist the Ad Ops Manager with logistical and other tasks as needed.
Job Requirements:
- Professional Experience, Skills & Education:
- Advanced experience with Google sheets
- 2 years of previous administrative work experience (post-graduation)
- Previous HTML experience is considered an asset
- Previous experience using photo editing tools is considered an asset
- Highly computer-proficient & technology-curious
- Excellent English (written & spoken)
- Have a customer focus, be polite, patient and courteous (especially in email), analytical, have good judgment, an ability to plan, prioritize & re-prioritize and work well in collaborative teams
- Transparent and good communicator
- Superior attention to detail, organization, and time management
- Set-up Requirements:
- Able to work in a full-time remote position
- Reside in Eastern Europe or Portugal (time zone matters)
- Able to work as an independent contractor
- Able to work in overlap with our core global office hours (9 am – 1 pm Eastern). This might mean evenings for you.
- Quiet home-office and comfortable to work from home
- Reliable, high-speed internet access (a minimum download speed of 25 Mbps and a minimum upload speed of 6 Mbps)
- A newer computer is required (no older than 3 years) that can handle video editing
- Able and willing to travel to locations in the USA or Europe 1 – 3 times per year with an average stay of 4-8 days each, to attend our software conferences and annual company meetings, once travel and in-person events resume (we would pay for your travel expenses)
