Shalondia Russell
United States Experience
Product Support/Technical Analyst
• Support customers (Pilots/Flight Attendants) via phone/email using our software/web product to bid for and keep track of schedules.
• Take a large number of orders for our expense report product by phone for Pilots and Flight Attendants for over 35 airlines.
• Team Lead of Email Support for all airlines. Solve problems for products or issues via email within a 24 hour timeframe while documenting the technical history of customers issues.
• Assist with any technical issues that would assist the crewmember with using our products.
• Create documents and complete projects that will better assist with daily practices and generate additional revenue within the company.
• Use programs (Salesforce, Easybid, Flica, Word, Excel, Outlook etc.) to complete all job duties.
Financial Billing/Posting Specialist
• Post funds to accounts receivable for Government, Non-Government, Commercial Payers, Lockbox deposit batches, EFT deposits using ERA/manual application.
• Post as much as $400,000 daily in ERA and manual postings.
• Utilize Gateway and Emdeon EDI as a support tool for ERA posting and cash reconciliation. Maintain daily cash posting and reconciliation schedules for unapplied and daily cash balancing sheets.
• Balance daily cash posting to Daily Master Cash Schedule adhering to monthly deadlines.
• Maintain orderly and accurate accounting/audit records.
• Assist with special projects for management.
• Use Centricity GM and IDX for posting funds in accounts.
MEDICAL PAYMENT POSTING SPECIALIST
• Responsible for posting commercial and patient dental payments to patient’s accounts from various insurance companies.
• Posting a daily average of 128% per month.
• Posting over 18,000 keystrokes per hour.
• Bill to all secondary payers and billing remaining balances to patients.
CUSTOMER ACCOUNTS MANAGER
• Managed all aspects of the office, sales, customer accounts and field technicians.
• Responded to client communications or inquires and resolve any client issues.
• Prepared and distribute information from the company to clients.
• Used sales techniques to upgrade carpet cleaning services to customers.
• Cold call to commercial companies to obtain cleaning contracts and schedule meetings.
• Handled all accounts receivable.
• Post payments to customer accounts.
• Tallied and reconciled daily payments received.
• Utilized, reviewed, updated the client database, scheduling appointments, dispatching technicians, answering phones, etc.
MEDICAL BILLING SPECIALIST
• Responsible for posting insurance and patient payments of checks and credit cards to patient’s accounts.
• Daily posting to over 350 accounts in the amounts ranging from $75,000-$125,000 depending on electronic remits, scanned EOBs and paper EOBs.
• Reconciled batches to make sure that they balance with payments posted.
• Used Centricity GM and Centricity PM to post several different clients payments to their patient accounts.
• Helped out in other departments when task are done: Patient Accounts, Charge Entry, Demographics, Collections, AR, Insurance Follow-Up, Billing, and Submitting Claims
MEDICAL CHARGE POSTER
• Responsible for posting daily super-bills for services done in the office along with daily co-pays and surgery deposits.
• Also worked within the company doing Insurance Follow-Up, Posting Payments, Patient Accounts, Insurance Verification, Accounts Receivable, Billing and Coding.
• Completed 8 weeks of Externship with company and immediately hired after extern.
