A team leader experienced in directing activities of workgroups. Develops strategies, provides training, setting goals, and obtain teams feedback. Excellent interpersonal and communication skills.I’m very flexible and able to do multi tasking. I’m also goal oriented and always on top performing team. As a tenured employee in BPO industry, I’m very knowledgeable when it comes to certain processes in BPO from being an agent, to subject matter expect, to quality assurance analyst and to a supervisor level.