Experience
Customer Service Representative
Managed large amounts of inbound and outbound calls from home
Interacted with patients to resolve complaints, give referral sources, and guided administrative department inquires
Provided information about an organization’s products and services, etc.
Maintained referral source information and logged data input
Imputed patient information and new patient set-ups into a customer information system
Customer Care Representative
Took customer calls and provided support for their inquiries
Offered assistance to clients who may be having issues and passed them on to the correct departments, as needed
Reviewed customer accounts and proactively helped to process upgrades, also to resolve support issues
Completed various customer service tasks to ensure the customer had the best experience possible
Supervisor
Greeted & served customers
Accepted payment for purchases by cash, credit card and debit
Took inventory of food and supplies
Helped manager to organize restaurant and schedule shifts of other employees
Prepared coffee, other company food items