Computer Technical Support Analyst/Paramedic

Shawnee, OK

+1 405-434-8553

With multiple years of training and experience in both the Healthcare/Medical world and the IT/ Technology world, I am prepared and excited to bring a well rounded and balanced viewpoint from both sides of today’s two most encompassing aspects of life as we know it globally today. Wether you need only one side of that experience or can benefit from both, I’m ready at the door to come in as an asset, solution and support and join your company team and lend a hand in propelling us to the next level of success. I am currently only looking for Remote/Work From Home positions.

Authorized to work in the US for any employer

Work Experience

Freelance – Multiple Clients – Tyler, Tx – June 2020  to Present Dec 22

Freelance Customer Service, Computer/Desktop Support ( phone, chat, video and email), Transcribing, Voice Over, Data Entry, Website/App Test/Evaluation, Proofreading, General Technical/Administrative Support and Assistance.

Computer/Phone Technical Support Triage and Treatment Paramedic

Nav-Central – Forney, TX January 2017 to May 2020

Inbound and outbound phone, email and chat Paramedic triage assessment and treatment plan recommendations for patients, Doctors, clinics and various other medical institutions. Computer inbound and outbound patient contact. Computer call logging, case tracking and email support both in a fast pace call center setting and also remote WFH. Patient registration, insurance verification, apt setting and cancelation. Phone contact with on call Doctors and ER Doctors, 911and location treatment staff to relay patient information or regarding patient condition. Computer usage and technical support on a variety or platforms and software including Windows, MS office suite Mac IOS, Google and various other software and hardware technical support.

Center Medical Specialist

Talecris Plasma Resources – Dallas, TX November 2015 to November 2016

Responsibilities

Determining donor suitability by performing physical examinations and medical history screening, and responding to any donor reactions to the plasmapheresis process. Taking donor vitals and blood samples and updating and maintaining donor record files, both electronic and hard copy.

CT/MRI IV Technician

Blue Scrubs Medical Staffing – Dallas, TX December 2014 to February 2015

Responsibilities

I was responsible for assessing patient condition and history prior to and then initiating and securing IV access for administration of contrast dye used in CT and MRI scans. Responsibilities also included obtaining a blood sample from some patients and setting up and running certain blood tests needed, interpreting results and informing scan technicians of results so proper adjustments in scan procedure could be taken promptly based on particular needs indicated by test results. I was also responsible for

continued patient assessment after contrast administration, during and post scan, monitoring for any potential adverse reaction to dye, including anaphylaxis or any other adverse change in condition, and correct response and patient treatment should any be needed. I was also responsible for patient greeting and escort, stocking and maintaining supplies including medical, patient comfort and word robe change needs as well as general facility and office supplies. In addition I was also responsible for planning and conducting random unannounced scenario based medical emergency safety drills for the staff to ensure proper coordinated team response should adverse patient stability declination arise.

Accomplishments

I was able to make adjustments to patient care and treatment area including equipment and supply placement and storage to streamline treatment time and increase comfort for patients aiding in a tints being more calm and relaxed going into scans resulting in less delay and interruption of scans due to the necessity of elevating patient anxiety, overall adding to more completed scans with shorter duration and quicker more expedient client turnover.

Skills Used

I used many skills including patient assessment and history taking skills, IV/Phlebotomy skills, lab scanning and interpretation skills, Emergency treatment, patient comforting and gentle customer service, accounting sorting and stocking including unboxing and lifting, organizing planning and managing other team members

Paramedic

Guardian EMS/Allegiance – Carrollton, TX February 2012 to April 2014

NREMT TDHS

ALS 24 Hr. Truck with Auto Vent and Bariatric capability. Duties included 911 response patient transfers and discharges, emergent patient transports. Patient assessment monitoring and intervention both stabilizing palatine and emergent ACLS/MICU intervention, with an emphasis on Geriatrics Pediatrics and OBGYN including emergent enroute delivery.

Customer service, bookkeeping and accounting

self employed – Flower Mound, TX February 2004 to May 2010

Flower Mound, TX

Child care, Domestic Services, Computer consulting

Provided in home child care for birth through 1st grade. Customer service, bookkeeping and accounting. Domestic services including house cleaning and office assistance. Computer consulting, including desktop, hardware and network trouble shooting and repair for desktops and laptops, and home offices. CPR certified

Waitress/Bartender

Clicks Billiards – Dallas, TX March 2007 to December 2009

Customer service, in person and phone. Office administration including inventory, record keeping, filing, general computer skills and technical support.

TABC certified

Customer service

Kid Country – Flower Mound, TX August 2003 to January 2004

Flower Mound, TX

Child care provider

Providing care for infants through 6th grade. Customer service, in person and on the phone. Office administration, including filling, book keeping and general computer support.

Technical Support Analyst(contract)

TXU Energy – Dallas, TX May 2002 to July 2002

Technical support for Data Base merge and transfer. Supported correction and transfer of client and system information from a previous data base to current system. Worked in a Windows 98 and 2000 environment, also worked with Mainframe application and Web Based applications and Data Bases, also worked with general Microsoft applications, general software programs and proprietary software including Concordats..

Technical Support Analyst

Stream International – Carrollton, TX September 2001 to February 2002

Technical phone support for Dell Portable Computer contract. Supported Windows 95,98, ME, 2000, XP and NT. Supported OEM software including antivirus software and Microsoft office products, and other general applications. Supported networking setup and configuration. Also supported hardware issues including Modems, both internal and PCMCIA cards, Motherboards, Hard drives, Processors, Video Cards, Sound Cards and all other hardware and related issues.

Technical Support Analyst(contract)

Dallas County – Dallas, TX May 2001 to June 2001

Technical phone support and trouble shooting for the county of Dallas. Supported Windows 95 and 98 on a Novel network, also did support for Unix and mainframe applications including printers and various Microsoft programs including Office. Was responsible for Password resets and email issues and determining what various problems needed to be assigned to different teams of onsite technicians. Used Clientele call tracking system

Technical Support Analyst(contract)

Parkland Hospital – Dallas, TX April 2001 to May 2001

Technical phone support for hospital computer systems, including Win 95,98 and NT. Also supported Novell network and Mainframe. Support also included Unix and several record, billing and tracking software, Heat call tracking system, GroupWise email and printers and embossers. Support also involved network logins, password resets for the network and the mainframe also for email.

Technical Support Analyst (contract)

RIA – Carrollton, TX

December 2000 to March 2001

Technical phone support (installs, trouble shooting, errors, system performance among other general support) for various tax software applications including but not limited to stand alone installs, network installs, server based installs, on platforms including windows 95, 98, 2000, NT, Novell. Also support Internet applications on IE 4 and up. Also work with: modems and COM server and printer