• Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Managed customer complaints and rectified issues to complete satisfaction.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.