Work experience

TELESALES/ DEDA Capital Marketing Management L.L.C 6.09 -21/02-2023

• Contact potential clients to give them information about the trading platform, how to register with it, and how to conduct a successful trading process through phone sales skills.
• Follow up with customers registered on the platform and answer their questions and inquiries .
• The field of action is : Contract For Difference (CFDs)

Call center agent/ MTN Communications Company 10.2018—3.2021

• Answering customer’s call to answer their questions related to services and network problems and everything related to the service and entering subscribers’ data into the systems prepared by type, according to the policy, system, and rules followed.
• Dealing with the customer and his complaints in a manner that suits the company.
• Raise customer complaints to the relevant department according to the system
• Provide correct information in record time.
• Contact customers to know their opinions and suggestions about services and products according to the questionnaire prepared by the company.

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Data entry/ MTN Communications Company 1.2022—4.2021

• Sorting the contracts that come from the public services offices according to the type of contract, making a separate record number for each contract separately, inserting a soft image and replying to the system designated for it, downloading contract data, and then saving them in the boxes and arranging the boxes according to the archive number.