freelancer
Email Verified Michelle Wilmer
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Member since November 23, 2023
Profile health 60%

Mawilmer

  • $16.00 - $25.00 / hr
  • //highpaying.net/wp-content/uploads/2019/03/img-02-2.pngUnited States
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Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.

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Experience

Writer/ Editor

  •  Remotask
  •  Jun 2023 - Present

Assists numerous firms and teams in the development of innovative technologies and products, notably those involving AI or artificial intelligence.Teach AI how various things in the world function.Organized material to research and complete writing tasks. Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.Provided writing support for various projects and departments.Incorporated review comments and corrections into existing documentation.Translated technical terminology and jargon into plain, clear language.

Caregiver

  •  Cynde Early
  •  Oct 2022 - Present

Assists individuals with daily living activities such as light housekeeping, errands, meal preparation, and a variety of other tasks.Provide transportation and encourage residents to do as much as possible for themselves, as well as provide mental and emotional support.Demonstrated strong interpersonal skills to effectively communicate with clients and their families.Utilized problem-solving skills to develop individualized care plans tailored to the unique needs of each patient.Provided mobility assistance such as walking and regular exercising.Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.Developed rapport to create safe and trusting environment for care.Developed individual care plans for clients based on specific needs.

Quality Assurance Specialist

  •  Feeding America SWVA
  •  Mar 2020 - Jul 2022

Trained and mentored new quality assurance specialists on quality assurance processes and procedures.Assisted in defining, refining, and implementing SOPs and internal audit programs.Monitored production systems for stability and reliability issues post-release.Educated employees on specific QA standards and confirmed maintenance of standards.
Fixed identified issues to improve workflows.Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.Addressed non-conformance issues, pausing production to correct errors.Liaised between quality control and other departments and contractors, providing project updates and consultation.

Education

General Studies

  •  Cave Spring High School
  •  Jun 2000 - Jun 2002