Responsibilities:

Listing Management: Create and optimize compelling product listings on Facebook Marketplace, including attractive descriptions, high-quality images, and accurate pricing information. Regularly update listings and ensure they adhere to marketplace policies and guidelines.

Customer Engagement: Respond promptly to customer inquiries, provide product information, address concerns, and facilitate seamless communication between buyers and sellers. Deliver exceptional customer service to enhance the buying experience and maintain positive relationships.

Order Processing: Efficiently manage orders, track shipments, and coordinate logistics to ensure timely delivery. Work closely with sellers to confirm order details, arrange pickups or shipments, and handle any post-sale issues or returns.

Market Research: Stay updated with current market trends, competitor offerings, and pricing strategies on Facebook Marketplace. Conduct research to identify popular products, optimize pricing strategies, and recommend adjustments to maximize sales and profitability.

Performance Analytics: Monitor key performance indicators (KPIs) such as sales, conversion rates, and customer feedback. Analyze data to identify trends, evaluate the effectiveness of strategies, and provide insights to improve marketplace performance.

Inventory Management: Assist sellers in organizing and managing their inventory, ensuring accurate stock levels, and coordinating restocking when necessary. Optimize inventory turnover and suggest strategies for reducing excess inventory.

Fraud Prevention: Identify and report any suspicious or fraudulent activities on Facebook Marketplace, such as counterfeit products or scams. Collaborate with Facebook Marketplace support to resolve issues and maintain a safe and trustworthy marketplace environment.