Logan Griffin
United States Experience
Secretary
As a Secretary, my role was pivotal in ensuring the smooth operation of the office. I was responsible for a wide array of tasks, including but not limited to:
1. Efficiently managing and organizing appointments, meetings, and calendars for the team.
2. Handling incoming and outgoing correspondence, emails, and phone calls with professionalism and discretion.
3. Preparing and maintaining documents, reports, and records, ensuring accuracy and confidentiality.
4. Coordinating travel arrangements and itineraries for executives and staff.
5. Welcoming visitors and clients with a warm and professional demeanor.
6. Assisting in the preparation of presentations, spreadsheets, and other documents.
7. Managing office supplies and inventory, ensuring the workplace was well-equipped.
8. Liaising with internal and external stakeholders to facilitate communication and cooperation.
9. Handling administrative tasks such as data entry, filing, and maintaining office equipment.
10. Demonstrating exceptional organizational skills, attention to detail, and the ability to multitask effectively to support the office's daily operations.
In this role, I played a crucial part in maintaining an organized and productive work environment, contributing to the overall success of the organization.
Healthcare Customer Care Specialist
As a Healthcare Customer Care Specialist at PillPack Pharmacy, I played a vital role in ensuring the highest level of service and support for our valued customers. My responsibilities included:
1. Providing personalized assistance to customers, addressing inquiries about medication, prescriptions, and health-related concerns with empathy and professionalism.
2. Ensuring accurate and timely prescription processing, including coordination with healthcare providers and insurance companies.
3. Guiding customers through the PillPack medication management system, explaining packaging and dosage details to promote medication adherence.
4. Resolving customer issues and concerns efficiently, whether related to billing, medication changes, or delivery schedules.
5. Collaborating closely with pharmacists and healthcare professionals to optimize the customer's medication regimen.
6. Offering guidance on over-the-counter medications and supplement recommendations in alignment with customer needs and health goals.
7. Maintaining thorough and confidential customer records, adhering to all privacy and compliance regulations.
8. Participating in ongoing training and staying updated on pharmaceutical industry developments to provide accurate and up-to-date information to customers.
9. Collaborating with a diverse team of healthcare specialists to ensure seamless customer experiences.
10. Demonstrating a commitment to patient care, safety, and medication management, contributing to PillPack's mission to simplify healthcare for our customers.
In this role, I was dedicated to providing exceptional customer service while promoting medication adherence and overall well-being for PillPack Pharmacy's customers.
Education
Medical Billing and Coding
I graduate program in December of 2023. I have made the Dean’s List with an accumulative GPA of 3.9.
