Hi, my name is Lawrence, I am a customer service professional with over 6 years of experience in technical support, live chat, email handling, and phone. I am willing to work flexible shifts and I am a fast learner hence I will be able to adapt to new methods and procedures. I am dedicated and self-motivated and always work to the best of my abilities. I am proficient in Microsoft word, excel, Zendesk, CSC (Customer Service Central), Bold360, TCRM,  CRM, GEM and Paragon.