Lauren Hempenstall
Email: Lauren.Hempenstall@homeaffairs.gov.au
Ph:0401 414 260
Security Clearance: Negative Vetting Level 2
PROFILE
I am a highly skilled and dedicated Executive Assistant who provides high-level support and co-ordination of day-to-dayadministrative functions. I work with a sense of urgency andanticipate the needs of the Senior Executive. I employ professionalism and strong communication skills to all interactions with both internal and external stakeholders.
EMPLOYMENT HISTORY
Department of Home affairs
Executive Assistant (Acting APS6) Mar 2021 – present,Barton
Executive Assistant (APS5) Sep 2018 – Mar 2021, Barton
• Provide comprehensive administrative support to the SES officer through diary management and ensuring preparedness for meetings, including quality assurance of material submitted for meetings
• Monitor the SES officer’s emails and the office’s positional mailbox, action all incoming correspondence with urgency and brief the SES officer of any current or emerging issues
• Handle classified information, such as cabinet submissions and protected information with tact and discretion, in accordance with Negative Vetting 2 requirements
• Perform quality assurance on work submitted to the SES, such as incoming briefs, letters and reports, ensuring accuracy and integrity of information
• Build and maintain ongoing positive working relationships with internal and external stakeholders
• Arrange and confirm international and domestic travel arrangements in accordance with the department’s travel policy
• Complete financial acquittals/reconciliations in accordance with relevant internal policies
• Create innovative solutions and maintain functional records management structures to track and follow up the status of information within the office
• Provide secretariat support for executive meetings and follow up action items
• Coordinate Senate Estimates briefings, Question on Notice responses and Question Time Briefs, ensuring timeliness of delivery and accuracy of information
• Work collaboratively with the Executive officer in anticipating the needs of the SES officer and ensuring plans for unforeseen circumstance are in place
• Prepare and update contact lists, organisational charts and guidelines for administrative tasks
• Stay up to date with the latest technology innovations to manage meeting attendance and other events with the current COVID-19 environment
Department of Human Services and Department of Social Services
Executive Assistant (APS4)
Mar 2017 – Sep 2018, Tuggeranong
• Provided front office/executive support in the Ministers office during peak periods and in whilst the position was vacant/being recruited for
• Liaised professionally with internal and external stake holders
• Organised all appointments, meetings, travel arrangements and attendance at events and
• Prepared National Manager for upcoming meetings with correct briefings and travel itineraries
• Screened telephone calls and forwarding calls
• Ensured timely financial reconciliations and acquittals
• Maintained document recording systems and filling of all official documents
• Acted with discretion and upheld confidentiality standards
Store Manager, Forever New
Sep 2016 – Mar 2017, Canberra City
• Managed weekly paperwork audits
• Managed rostering and wages
• Achieved shrinkage targets
• Attended regional conferences (Sydney)
• Trade reporting/S.W.O.T analysis
• Data analysis (E.g. in store door counter conversion VS online buying conversion %)
• Developed team
• Liaised with upper management across the board for clearer communication
Store Manager, Seduce Group
Aug 2015 – Sep 2016, Canberra City
• Managed store budget and financial reporting to head office
• Travelled to head office (Sydney) to preview new seasonal product collections
• Maintained/visual merchandise in store and additionally the Seduce Myer concession store
• First point of contact for customer queries and complaints
• Promoted and marketed the brand through online exposure of new products
• Recruited and on-boarded new staff
• Achieved sales targets through staff training and mentoring, including performance management
• Increased staff motivation through incentive schemes
• Conducted team meetings to ensure clear communication about weekly sales strategies
Store Manager, Tarocash (casual assistant from November 2013 – July 2014)
Aug 2014 – Aug 2015, Belconnen
• Provided weekly performance updates to the Area Manager
• Managed the work load distribution of the team
• Created a professional atmosphere and ensure a constant focus on front line service
• Fostered productive working relationships with colleagues
• Proactively sought out new business
• Arranged the daily banking
• Implemented performance management strategies
• Interviewed and recruited new staff
EDUCATION
Nov 2017 – The Professional Executive Assistant
2013 – Yass High School, High School Certificate
REFERENCES
References available upon request
Australia
Australia 