Experience
Senior Delivery Ops Business Analyst
Engage with system users to understand needs and collaborate on optimal workflow and system requirements
Manage a team of 10-30 agents on daily processes, KPIs, and performance goals
Track and manage business needs for system changes and issues
Collaborate with technical delivery teams, support change implementation, and issue resolution
Executive Administrative Assistant
Offer effectual support to the assistant dean and directors of MBA, graduate, and international programs
Ensure maintenance of daily records and I-9 hiring documents, while facilitating orientations and monthly meetings
Execute calendar management functions and utilize diverse office systems, including SAP Concur, Office 365, Microsoft Excel, Microsoft Teams, IRIS, and SharePoint
Administrative Assistant | Mortuary Technician (On-call
Carried out generation and maintenance of daily records
Maintained courtesy and efficiency in answering house, hospital, and mortuary calls
Expertly prepared and handled contracts
Administrative Assistant
Administrative Assistant | Property Coordinator –Commercial Real Estate Services (CBRE)
Responded to field and direct incoming calls and leasing inquiries, while processing work orders
Guaranteed proper coordination of daily office procedures, from opening to closing processes
Communicated with all vendors regarding W9 forms, certificate of insurance (COI), and access cards
Senior General Clerk –Monsanto
Administered the processing, correction, and creation of land lease contracts along with research contracts of the BioAg Trial University
Solely managed the preparation of mail merges for contract collection which included electronic signatures
Efficiently performed Calendar management, inbound calls, and SAP administration
Claims Support and Sales Manager Assistant –American Family Insurance
Aided agency sales manager in performing accident research and investigation collection, handling certified letters, as well as filing documents, sorting mail, and expense reports
Planned national and international travel arrangements for more than 150 agents, while managing the calendars of the district manager and sales manager