Experience
Claims Associate Express
Worked closely with customers on the frontline, handling customer
inquiries, claim submissions and other tasks, while ensuring
compliance with all state and federal insurance jurisdictional
requirements in a fast paced environment
Completed investigations, resolving disputes of liabilities, enforcing
applicable policies, and drafting documents
Issued payments to policyholders, claimants and repair facilities on
behalf of mutual customers
Ensured quality handling in all claims worked
Chisholm's Chair Fellowship
Successfully completed four-month training initiative to develop my public leadership journey allowing me to gain clarity on positions of regional power that interest me, articulate a clear story of self, expand my network, leverage said network and build the knowledge to run a well-resourced and strategic campaign, earning me recognition from the Missouri House of Representatives
Creative Design Consultant
Researched design trends, conceptualized new ideas to generate consumer revenue via client website, translated knowledge into meaningful information and system designs
Design Apprentice
Co-created strategic interventions to address the impact of gun violence and trauma on survivors in the St. Louis Promise zone and to address lack of healthy food access within underserved communities while exclusively managing the budget during my tenure and having been featured in a book showcasing my findings
Freelance Reporter
Covered a range of areas as a full-time general assignment reporter for a local Chicago based magazine, never missing a deadline
Investigative Reporter
Provided compelling coverage of Chicago’s failing mental health infrastructure through a first-person investigative account and published findings in national news organization, mentored a team of aspiring young journalists, teaching them to complete FOIA requests, created a database of research findings, produced a video and published finding