Juvy Ann Bequilla
United States Experience
Customer Experience Specialist
I became a Customer Experience Specialist for Airbnb in TDCX for 1 year and 8 months. The role includes assisting users with their trips and making sure they have the ultimate booking experience. I also handled refund, rebooking, and cancellation requests.
Customer Service Associate
I worked with TechMahindra VCustomer for the account Sprint as a Customer Service Associate. I've handled customers in resolving their account issues, settling their balances, processed adjustments. I did basic troubleshooting, set appointments for phone technicians in physical stores, and gave suggestions to customers wanting to upgrade their devices.
Customer Service Representative
I have worked with Qualfon for a phone company in the US, Tracfone, as a Customer Service Representative. Then I was cross-trained to be a Technical Support Representative for the account Straighttalk Wireless.
