Caitlin Zinda
United States Experience
Technology Consultant
Senior Salesforce Consultant | Jan 2020- Present
(Various Companies)
Experienced Salesforce consultant & project manager with a proven track record across multiple organizations, including EBQ, Armanino, Ventas Consulting, and as an independent contractor. Specializing in Salesforce implementation, I have successfully managed agile projects spanning diverse sectors, including SAAS, AI, shipping, social services, and renewable energy. I foster cross-team collaboration and strategic IT partnerships while designing complex Salesforce architectures integrating third-party solutions and spearheading Salesforce Implementations.
Key Achievements:
• Salesforce Expertise: Proficient in Salesforce architecture design, Salesforce Implementations, Agile Methodology, third-party integrations, and best practice recommendations, consistently exceeding client expectations.
• Efficiency Enhancement: Oversaw and provided accurate and timely scoping and project management for large-scale initiatives involving APEX development, and API integrations, ensuring successful project outcomes.
• Team Leadership: Skilled in team leadership, onboarding training, mentoring, and collaboration with CTOs, CFOs, and Sales Managers to deliver automations and KPI report.
• Client Satisfaction and Issue Resolution: Consistently achieved high client approval ratings by delivering comprehensive solutions within agreed timelines. Additionally, adeptly mitigated unexpected fires and roadblocks efficiently, ensuring minimal disruption to client operations and further enhancing customer satisfaction.
Sales Enablement And Operations Specialist
Director Of Sales Enablement | Oct 2018 - April 2020
Recovery Unplugged
Proven Salesforce expert and effective liaison between sales, marketing, and customer teams across diverse industries. As a dynamic team member, I successfully orchestrated seamless collaboration between these departments, working closely with top-level executives including the CFO, VP of Business Development, VP of Marketing, and District managers.
Key Achievements:
• Streamlined Operations: Spearheaded the alignment of Salesforce BD and marketing efforts, ensuring synergy in project execution. Introduced innovative automations, customization and marketing strategies, this included collaboration with multiple stakeholders, such as account executives, key leadership figures (CEO, CFO, CTOS, VPs), call center representatives, and clinical teams.
• Effective Onboarding: Developed engaging and interactive training guides and conducted both in-person and virtual training sessions for new hires. This approach accelerated their proficiency in Salesforce and marketing tools, contributing to a smooth onboarding process.
• Knowledge Sharing and Presentation: Delegated responsibilities and delivered compelling presentations on Salesforce at quarterly and annual company all-hands meetings, fostering widespread understanding and adoption of Salesforce solutions across multiple locations.
Sales Support Specialist I Sep 2015- Sep 2018
OWC (Other World Computing)
Accomplished Sales Support Specialist with a proven track record in providing top-tier support to national clients, including industry giants and prestigious educational institutions. My expertise lies in promptly addressing client inquiries, offering tailored product recommendations, identifying upsell opportunities, and ensuring an exceptional client experience.
Key Achievements:
• KPI Definition and Training: Partnered closely with the President of Sales to define key performance indicators (KPIs) and conducted ongoing training sessions for Account Executives.
• Salesforce Optimization: Collaborated directly with the IT department to develop and implement Salesforce solutions, including Marketing Cloud and Sales Cloud, resulting in the streamlined and efficient execution of sales processes.
Education
GED
General Education Degree/ Highschool Equivalent
