Donna-Lee Donaldson
Profile health 40%
Australia Experience
Customer Support Specialist
Direct Sales Marketing.
Supervision of Team Agents.
Answering and handling incoming calls.
Cold outreach to possible leads.
Direct Sales Marketing.
Customer Support Specialist/ Coach
Handle All incoming tickets in FreshDesk/Zendesk.
Participate and organize Coaching calls for Students via Zoom.
Creating and Designing Website for Marketing Testing using Unboubce and Mouseflow tool.
Data Entry into Excel.
Organize Team meetings, Schedules and Task via Clickup and AirTable.
Handle all refund disputes.
Technical Support Representative.
Answer and rectify all inbound calls about the products.
Triage and troubleshoot technical malfunctions.
Supervise Agents.
Coach agents.
Education
Bachelor in Communication Arts and Technology
Journalism.
