freelancer
Email Verified Cory Cantu
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Member since February 6, 2023
Profile health 60%

Really trying hard to escape the traditional 9-5!

  • $25.00 - $120.00 / hr
  • //highpaying.net/wp-content/uploads/2019/03/img-02-2.pngUnited States
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Ongoing Projects

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Cancelled Projects

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Ongoing Services

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Completed Services

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Cancelled Services

$0.00

Total Earnings

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Experience

Customer Service Representative

  •  TTEC
  •  Sep 2022 - May 2023

Assist TxTag customers with general account issues, service requests, and disputes; Provide only general information to unauthorized parties; Ensure data security & accuracy; Heavy data entry & multiline phone use

Customer Service Representative

  •  TaskUS
  •  Jul 2022 - Feb 2022

Provide basic customer support via phone & chat for customers regarding their account with client, including answering basic functionality questions, troubleshooting, filing disputes for purchases, and updating customers on active disputes; Ensure proper interaction logging & note-taking; Maintain high level of empathy and understanding for customers in difficult financial situations; Remain updated on client policies, procedures, and systems

Customer Service Representative

  •  KForce
  •  Dec 2020 - Mar 2021

Field customer questions regarding the Pfizer, Johnson & Johnson, and Moderna vaccines, how & where to get them.

Customer Service Supervisor

  •  Conduent, Inc
  •  Aug 2020 - Mar 2021

Handle escalated calls from frontline agents, assist cardholders with card related issues, heavy data entry, heavy customer service, operation of multi line phone system, operation of virtual operating systems

Education

High School Diploma

  •  Sanderson High School
  •  Aug 2001 - May 2005

Completed Texas Education Agency Recommended Plan, graduating with 3 more credits than necessary to complete plan. Participated in & excelled at numerous extracurricular activities. Completed high school with a GPA of 2.87

Certificate of Completion

  •  David L. Carrasco Job Corps
  •  Oct 2007 - Apr 2008

Obtained Certificate of Completion in Medical Office Support

N/A

  •  University of Texas at El Paso
  •  Aug 2005 - May 2011

Pursuit of Bachelor’s of Science in Physics was halted due to an immediate need to withdraw from campus to address unforeseen family health issues