Cory Cantu
United States Experience
Customer Service Representative
Assist TxTag customers with general account issues, service requests, and disputes; Provide only general information to unauthorized parties; Ensure data security & accuracy; Heavy data entry & multiline phone use
Customer Service Representative
Provide basic customer support via phone & chat for customers regarding their account with client, including answering basic functionality questions, troubleshooting, filing disputes for purchases, and updating customers on active disputes; Ensure proper interaction logging & note-taking; Maintain high level of empathy and understanding for customers in difficult financial situations; Remain updated on client policies, procedures, and systems
Customer Service Representative
Field customer questions regarding the Pfizer, Johnson & Johnson, and Moderna vaccines, how & where to get them.
Customer Service Supervisor
Handle escalated calls from frontline agents, assist cardholders with card related issues, heavy data entry, heavy customer service, operation of multi line phone system, operation of virtual operating systems
Education
High School Diploma
Completed Texas Education Agency Recommended Plan, graduating with 3 more credits than necessary to complete plan. Participated in & excelled at numerous extracurricular activities. Completed high school with a GPA of 2.87
Certificate of Completion
Obtained Certificate of Completion in Medical Office Support
N/A
Pursuit of Bachelor’s of Science in Physics was halted due to an immediate need to withdraw from campus to address unforeseen family health issues
