Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Provides day-to-day leadership to ensure a high performance, customer service-oriented work environment that supports achieving the Department’s and the District’s mission, objectives and values.

2. Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.

3. Plans and implements work programs and customer service activities: modifies departmental procedures and processes; create quality assurance tools to ensure completion, quality and timeliness.

4. Write and conduct formal performance appraisals: participates in a variety of personnel actions including hiring, counselling, training, promotion, discipline, and termination.