Experience
Administrative Assistant
Duties & Responsibilities
• Employee engagement
• Organize and schedule appointments, meetings and events
• Book travel arrangements
• Provide general support to visitors
• Administrative Tasks
Customer Service Roles (Technical, Sales, and Billing)
Duties & Responsibilities
Technical Support Representative / Voice Support (Bell Aliant)
July 2016 - March 2017
• Provide instructions on how to use products and services
• Troubleshooting technical issues
• Resolving network issues
Customer Sales Representative / Chat Support (Frontier)
March 2017 - August 2019
• Responding to customer queries
• Pitching and selling products and services
• Resolving billing concerns
Customer Care Specialist / Email Support (Rover.com)
August 2019 – May 2022
• Responding to customer queries
• Resolving billing concerns
• Identifying common problems and escalating them