Monecia Ruddock
Profile health 70%
Experience
Quality assurance rep
I was a quality assurance representative my responsibility was to monitor and grade calls between customer and agent. At the end of the week every QA agent was expected to give a Feed back to supervisor at the time for our team about the calls they had monitored over the past week.
Education
NVQJ certificate
I studied the area of chef departe, which involved a lot of writing essays and presentations. Practical classes where we had to participate in showcasing our skills.