Mattie Bradley
United States Experience
Office Associate (Contract)
• Supported Deloitte’s internal professionals by processing a high volume of service tickets ranging from administrative, hospitality, and meeting support.
• Served as a customer interface in quickly assessing technical support, housekeeping, check-ins and reservations.
• Supported the execution of meetings and events. Coordinated with vendors, assisted catering, and resolved any conflicts that may arrived.
Airport Concierge Services
• Maintained and provided exceptional hospitality to over 300 customers daily by providing exceptional
customer service, assessing their needs, and helping them navigate through complex situations.
• Provided prompt and competent customer service by handling ticketing, baggage, and boarding process while maintaining a 90% on time rate for each flight.
• Assisted catering crew with restocking and housekeeping of over 12 aircraft daily to the highest standard.
Influencer Marketing Specialist (Contract)
• Assisted the Director of Influencer Marketing in the execution of the US Influencer program by creating a culture amongst BloomChic and their customers.
• Scouted, negotiated, and partnered with over 200 micro-influencers to ensure tight deadlines were met.
• Cross-partnered with the social media team to create campaigns to leverage influencer content for brand marketing materials.
• Tracked and submitted invoices to accounting for timely payments via Excel.
Social Media Coordinator
• Planned and posted relevant content for 4 client accounts across Instagram, Twitter, and Facebook.
• Monitored and tracked insights and analytics every week to ensure client KPIs are met.
• Created engaging and relevant content with Adobe suite applications such as Photoshop, Premiere Pro, and After Effects.
Education
B.S. Family & Consumer Sciences
Concentration in Apparel Merchandising
Minor in Marketing
