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Email Verified Lacey Humphries
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Member since July 5, 2023
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Executive Administrative Assistant | Office Coordinator | SaaS Solution Expert

  • $15.00 - $30.00 / hr
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As a multifaceted and performance-focused professional, I am offering my extensive experience in administrative support services, office administration, and operations management within diverse business settings. I am a self-motivated office assistant, with a solid commitment to completing prioritized responsibilities, as well as a team player, highly capable of working closely with different professionals of all levels. As a problem solver, I have multitasking skills and a critical thinking ability to quickly resolve issues and concerns in relation to administrative operations, which makes me excel in various functions that are being assigned to me. Furthermore, I possess articulate communication, interpersonal, and organizational aptitudes, essential in ensuring the attainment of goals and objectives of the company for smooth coordination of business administration.

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Experience

Senior Delivery Ops Business Analyst

  •  Accenture
  •  Aug 2021 - Present

 Engage with system users to understand needs and collaborate on optimal workflow and system requirements
 Manage a team of 10-30 agents on daily processes, KPIs, and performance goals
 Track and manage business needs for system changes and issues
 Collaborate with technical delivery teams, support change implementation, and issue resolution

Executive Administrative Assistant

  •  Executive Administrative Assistant
  •  Jan 2021 - Aug 2021

 Offer effectual support to the assistant dean and directors of MBA, graduate, and international programs
 Ensure maintenance of daily records and I-9 hiring documents, while facilitating orientations and monthly meetings
 Execute calendar management functions and utilize diverse office systems, including SAP Concur, Office 365, Microsoft Excel, Microsoft Teams, IRIS, and SharePoint

Administrative Assistant | Mortuary Technician (On-call

  •  Williams Removal
  •  Aug 2018 - Mar 2020

 Carried out generation and maintenance of daily records
 Maintained courtesy and efficiency in answering house, hospital, and mortuary calls
 Expertly prepared and handled contracts

Administrative Assistant

  •  Randstad
  •  Jan 2016 - Mar 2020

Administrative Assistant | Property Coordinator –Commercial Real Estate Services (CBRE)
 Responded to field and direct incoming calls and leasing inquiries, while processing work orders
 Guaranteed proper coordination of daily office procedures, from opening to closing processes
 Communicated with all vendors regarding W9 forms, certificate of insurance (COI), and access cards

Senior General Clerk –Monsanto
 Administered the processing, correction, and creation of land lease contracts along with research contracts of the BioAg Trial University
 Solely managed the preparation of mail merges for contract collection which included electronic signatures
 Efficiently performed Calendar management, inbound calls, and SAP administration

Claims Support and Sales Manager Assistant –American Family Insurance
 Aided agency sales manager in performing accident research and investigation collection, handling certified letters, as well as filing documents, sorting mail, and expense reports
 Planned national and international travel arrangements for more than 150 agents, while managing the calendars of the district manager and sales manager


Education

Certificate of Specialization in Funeral Directing

  •  Saint Louis Community College –Forest Park Campus
  •  Aug 2013 - May 2015

Certificate of Specialization in Business Administration

  •  Saint Louis Community College- Florissant Valley
  •  Aug 2006 - May 2014