Goal Oriented customer relations/HR professional with over ten years of
experience at two Fortune 500companies crossing all aspects of customer
relations including written and oral communication and sales support. Major
strengths include:
. Telephone Communication . Supervising . Crisis Communication
. Issue Resolvement . Recruiting . Research Specialist

Work Experience

Senior Field Branch Administrator
Schindler Elevator Corporation – Harahan, LA
August 2019 to Present
Provided administrative assistance to Field Managers. Areas include purchasing,
accounting, personnel relations, office procedures, job scheduling, Best
Demonstrated Practice performance evaluation, safety and manpower
scheduling.
• Prepared and processed purchase orders, invoices and related paperwork for
the purchase of parts, equipment and tools from the outside sources. Assist in
tool control, issue, repair and replacement.
• Assembled and tracked Service Purchase Order activities, assigning order
numbers, purchase order numbers and follow-up to billing.
• Expedited shortages of parts and equipment by contacting the Factories
Service Center or local suppliers as required. Expedite order changes
• Coordinated material, manpower and shipments for service, modernization,
repair or new construction projects in line with project schedules.
• Analyzed manpower and job loading requirements with respect to Best
Demonstrated Practice
• Compiled and transmitted monthly EEO accumulations to Department of Labor
and general contractors. Maintain Workers Compensation files and related OSHA
reports. Assist with Region Safety Program, review violations and recommend
solutions
• Prepared field payroll for Superintendent’s approval.
• Made necessary arrangements with municipal building departments for
inspection as required by local ordinance. Applies for state permits for new
installations.
• Prepared report such as: job tracking reports, SAP reports, etc., as requested
or required by department or management and in accordance with Best
Demonstrated Practice.
• Performed Administrative tasks such as: copying, filing, compose and type
routine correspondence, prepare outgoing mail, including email and faxes,
maintain contact/address database information, screen phone call and greet
visitors. Responsible for maintaining various files, records, logo, and manuals for
Field Operations and Preparation of required reports.

Director Of Office Operations/Office Administrator
COLDWELL BANKER
October 2003 to August 2019
Responsible for managing day to day operations of office.
Served as client liaison between the various corporate staff and management as
well as 130 agents. Trained and supervised administrative support staff.
Developed and implemented administrative policies and procedures to increase
office efficiency. Assisted the Branch Director in all facets of the operation
including:
• Onboarding Coordinator.
• Processed all incoming Escrows and lease Rentals ensuring accuracy of
received funds.
• Managed Trust Fund log accounts.
• Prepared activity reports for tracking listing leads for 130 agents.
• Research and recommend new sources for active candidate recruiting.
Advised hiring manager of applicant’s eligibility. Plan and facilitated
employee/agent on boarding orientation.
• Developed and implemented as well as maintained human resources
policies and procedures.
• Participated in special projects and performed additional duties as needed.