1. Provide excellent customer service:

–        Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs

–        Excellent writing skills; able to translate Customer communication rapidly and effectively in chat

–        Ability to multi-task;  without giving the impression of neglect to any Customers

–        Solve problems systematically, using sound business judgment, and following through on commitments

–        Respond to customers in a polite and courteous manner in regards to their deliveries

–        Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel

–        Establish rapport via phone quickly, and remain positive and upbeat

–        Express thoughts and information clearly and succinctly

–        Inspire confidence and positively influence the behavior, actions, and thoughts of others

–        Communicate unpleasant or negative information in a tactful manner

• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member