Built and maintained relationships with clients by regularly responding to their inquiries and following up on the delivery of their orders.
Provided ongoing support and service to existing clients by guiding them on how to effectively use the company's Soko Yetu App to place orders and follow up on order dispatch.
Identified and pursued new sales leads through upselling and cross-selling opportunities and signed up new customers.
Continuously updated my product knowledge and market trends for optimum customer service and provided the company with key data to meet local customer demands.
Collaborated with other teams like the customer service team to escalate other customer inquiries that needed further
solutions

Advised and gave recommendations to parents and kids on the best books to purchase based on personal preferences.
Created step-by-step guides for kids on how to develop artistic skills using the company’s products in the art section.
Provided general recommendations to customers on products that would best serve their needs.
Followed up on product warranty issues. Assisted customers in setting up their computers and printers.
Liaised with management to ensure prompt restocking of company products.
Handled customer complaints.